Privacy &
Data Use
A clear summary of how information submitted through the Luminous Experiences website is used and protected.
Luminous Living Limited
Luminous Living Limited, trading publicly as Luminous Experiences by Luminous Living, is responsible for information submitted through this website.
Company number: 10581985
Email: info@luminousexperiences.com
Phone: 07377 936886
Registered office: 1 Craftsman Square, Temple Farm Ind Estate, Southend On Sea, SS2 5RH.
Private reflection should remain private.
This principle also informs the corporate Integration Portal: individual employee reflections are not provided to employers.
Only what is needed for the route you choose.
Website enquiries
Name, email, organisation where relevant, phone if supplied, enquiry route and the information you choose to include.
Private bookings
Name, email, phone, appointment date/time and optional information you choose to provide for the booking.
Orders
Contact, order, fulfilment and payment-related information required to complete a purchase. Payment credentials are handled by the connected payment provider rather than stored in page code.
Corporate enquiries
Organisation, participant numbers, location, timing, intended outcome and information needed to recommend the right Luminous route.
Portal use
Where an organisation contracts for the Integration Portal, access and aggregate usage/feedback information is handled according to the contracted service and privacy terms.
Website source & campaign information
To understand which routes genuinely bring people to Luminous, the website may record first-touch source information within the current browser session, such as campaign parameters, referring website and landing page, and attach that information to an enquiry or purchase when you choose to submit one.
Analytics & cookies
Where non-essential analytics, advertising technologies or cookies are used, appropriate information and controls are provided before that tracking is activated.
To respond, deliver and administer.
Respond to you
Route your enquiry, answer questions and provide information relevant to the service or partnership you asked about.
Deliver services
Administer bookings, events, training, product orders and contracted organisational services.
Operate securely
Maintain booking records, prevent duplicate bookings, manage legitimate operational requirements and protect the website and its services.
Luminous Living Limited does not sell personal information to advertisers. Marketing updates should only be sent where there is an appropriate permission or other lawful basis, and you can ask to stop receiving them.
Questions or data requests.
If you want to ask about information held about you, correct information, object to particular processing or request deletion where applicable, contact Luminous Experiences directly.