Private Client
Booking & Participation Terms
Current booking, payment, cancellation, rescheduling and participation terms for individual Luminous Experiences bookings provided by Luminous Living Ltd.
1. Who you are booking with
Luminous Living Ltd provides private shamanic practice, practitioner training, L.E.D. experiences, guided journeys and ceremonial cacao-related services. Private 1:1 sessions are delivered by Charmaine Davis in Southend-on-Sea, Essex.
2. Private 1:1 healing appointments
Private Shamanic Healing appointments are offered on Tuesdays between 10:00 and 18:00. The current age-based session structure is: ages 6–11 — 1 hour at £100; ages 12–16 — 1.5 hours at £150; adults — 2 hours at £200. Luminous Living does not offer 30-minute healing appointments.
A parent or guardian must make the booking for anyone under 18. The online child and young-person booking routes apply to ages 6–16; for a younger child, please contact Luminous Living before booking.
Appointments are confirmed once availability has been agreed, payment has been completed and Luminous Living has issued confirmation.
3. Payment and confirmation
Payment is required in advance to confirm and secure a private appointment. A selected time is not treated as a confirmed appointment until the required payment has completed and Luminous Living has issued confirmation.
Your confirmation will identify the appointment date, time and location. Please check those details when you receive them and contact Luminous Living promptly if anything appears incorrect.
4. Changes, cancellation and rescheduling
Rescheduling: at least 72 hours’ notice is required to move an appointment. With less than 72 hours’ notice, the booking fee is lost.
Cancellation within 7 days of the appointment: no refund is available.
Appointments booked more than one month in advance: where the appointment is cancelled more than 7 days before the appointment date, 50% of the booking fee is refundable.
If a situation is not covered by the rules above, contact Luminous Living before cancelling so the booking can be reviewed against the terms that applied when it was made.
5. Before a private healing session
Wear comfortable clothing and eat lightly before your session. Allow the full appointment time and enough space afterwards not to feel rushed. Practical preparation or arrival information supplied in your confirmation should also be followed.
6. Nature and boundaries of the service
Private shamanic work may include guided journeying, ceremonial practice, energetic work, sound, breath, reflection and practitioner tools. The session is shaped around the individual and what is presenting at the time.
Luminous Living's shamanic and wellbeing services are complementary spiritual and wellbeing practices. They are not a substitute for medical diagnosis, psychiatric treatment, emergency care or other regulated clinical services. If you need urgent medical or mental-health support, use the appropriate NHS or emergency service rather than the Luminous website.
7. Participation and personal responsibility
You may ask questions, raise concerns, pause or decline an activity. Please tell Luminous Living about any practical accessibility need or relevant concern that may affect safe participation so the session can be discussed appropriately.
8. Privacy
Information submitted through the website is handled in accordance with the Luminous Living Privacy Notice. Only provide information that is relevant to your enquiry or booking.
9. Contact
Questions about a booking can be sent to info@luminousexperiences.com or by phone on 07377 936886.